We currently ship to the US only.
MOST items shipped within 24 business hours of order completion. Check product listing for specific estimated ship times.
We offer FREE ground shipping to anywhere in the Continental US (AK HI excluded). Arrival typically in 2-5 business days. UPS and FedEx can NOT ship to PO Boxes. All other shipping is discounted.
When you place an order, we will estimate shipping rates and options for you based on your delivery location. Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
30-Day Satisfaction Guarantee
Your satisfaction is guaranteed!
You may return new, working items within 30 days of purchase for a full refund of the product cost.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item, wrong color, etc.) and you wish to exchange, otherwise the customer is responsible for all shipping costs. After 30 days, no returns will be accepted - manufacturer's warranty will apply.
ALL Returns require authorization and a RMA number - packages sent to us without an RMA number will not be accepted. To request a return authorization simply login to your account, view the order using the 'Complete Orders' link under the 'My Account' menu and click the Return Item(s) button to complete the request. Once authorized, we'll send you an RMA number to include with your return and notify you via e-mail of your refund once we've received and processed the returned item.
Note that the return address for returns may be different than the originating location based upon the product and/or reason for the return.
Is your blender not working as expected?
Blendtec Customer Service: 800-748-5400
Vitamix Customer Service: 800-848-2649